Did you know?

A Sept. 2013 Deloittes  study of US companies has found that 48% did NOT meet their cost reduction targets using tactical cost reduction approaches, this was up from 14% in 2009, tactical initiatives to blame ?- talk to us about our Strategic Cost Management approach ..link

Talk to us about how we can improve value in your business or improve value management techniques and analytics

Want to know more....? 
Please feel free to call us at 61-3-98422434 or
e-mail to:
raysans@resfin.com.au

Process Simulation with :

Knowledge Base Software

We have developed a software knowledge base repository that allows businesses to document existing products and services that support same. This radically assists the Standardisation and normalisation of products and delivers significant cost savings particularly in services businesses like financial and wealth based services industries

New architectures can be tested along side existing in what if based scenario’s that seek to streamline product or processes within an organisation or department.

In the example below for an Insurance and Wealth group we have:

• Created standard Product Disclosure (PDS) Statement framework/outline and associated knowledge and rules by category
• We aligned product specific details and structures to a linked Outline adding detail capture at each level and item
• Then aligned a standard Funds profile and rules/documentation  specific to each fund
• each level has linkages to IT systems and processes required to service the allowable interactions with the customer as well as internal and external suppliers
• These process links were to a normalised standardised process  hierarchy
• Documentation of process included request type and steps to resolve the request like an addition to a fund/product based on PDS specific linked rules
• Standard structures could be copied and updated with actual PDS information to create a product comparison for rationalisation or creating a central simple call center knowledge repository when answering and solving customer requests.
• The process documentation including Flow charts included help and how to at eacg stage referring to the rules required at each step of the request process specific for that product request combination.
• The development of this system showed how 17000 request types could be consolidated int 6 core types and tens of thousands of tasks associated with the requests could be nstandardised into 30-40 common steps who’s times only varied by product and request type depending on Knowledge and product rule complexity