Many of our assignments call for detailed process and capacity analysis of service centers like the customer request center and call center at a major Australian Insurance and Wealth group

Our software imports HR data as well as work flow and any process time and rout information and gas provided savings insights around process architecture as well as systems improvements and additional analytics. In one case study we were asked to extend it to resource and capacity planning

Talk to us about how we can help your organisation better manage service centers. Our software coupled with process simulation tools provides state of art analytical capability to support any re-engineering thrust.

Below are screen shots of selected components of the service/ process modeling software. They flow in approximate sequence to our methodology for Product profitability analysis with process and process stream level contribution analysis

Our gallery also features snapshots of the software with comments about each key page

Please take a few moments to browse through the gallery below. If you have any questions, please contact us at raysans@resfin.com.au